Case Study

McDonald’s

Supersizing Engagement

Extreme close-up of a flame-grilled cheeseburger with cheese, pickles, ketchup and mustard

Serving 75 burgers every second, the global fast-food titan anchors an unrivaled economic footprint across its massive network of 44,000 worldwide locations.

McDonald’s

Founded in 1940, McDonald’s has been a household name since the day its first location opened. As a market leader with widespread physical presence, McDonald’s wanted to capitalize on the lucrative opportunities presented by an increasingly mobile-first world. Konrad worked closely with Tribal DDB and McDonald’s to build and launch Canada’s first mobile applications, which leveraged our unique expertise in mobile application development and product strategy.

The Opportunity

Despite McDonald’s leading presence in the fast food market, they trailed competitors in embracing digital innovation in the industry. With a frequently changing menu and several locations across the country, McDonald’s required an easy-to-use mobile application that would incentivize and feature its offerings to users. Our team paired strategic mobile-first design thinking with real-time data integration to build a captivating mobile experience that fit the bill.

McDonald’s app promo screen on a phone advertising medium fries as an afternoon pick-me-up
Brand style guide laying out the golden arches logo, colour palette, app icons and menu photography

The Solution

Using McDonald’s brand colors, we used eye-catching iconography and striking visuals that seamlessly displayed across iOS and Android devices. The mobile app further engages users with personalized, contextual content. Users are presented with restaurant locations, menus, and real-time offers, which are triggered by geolocation and the time of day. This gives users the exact information they need and drives purchases during peak meal hours.

Three app screens: a meal-tray nutrition tracker, the navigation menu, and a restaurant locator map

Nutrition at your Fingertips

The mobile app also empowers users to make informed nutrition decisions. Through a sleek, intuitive interface, users can construct a virtual meal tray and receive detailed nutritional information for their selected meal. This innovative display features facts beyond basic calories, including fat, sodium, carbohydrates, and protein.

Collage of app screens showing menu categories, burger listings, navigation and the nutrition tray

The Impact

With the successful launch of an engaging mobile application, McDonald’s is well positioned to reach mobile-first customers and drive customer loyalty. As the marketplace continues to evolve, the app’s flexible design and technical architecture allow McDonald’s to confidently roll out new features and in-app marketing campaigns. By providing personalized menu recommendations and relevant nutrition information, this powerful new channel connects with users at the buying moments that matter most.

More Work

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